Steinwerk Industrial Ltd. is committed to protecting your personal information and handling it responsibly. This Privacy Policy explains how we collect, use, store, disclose, and otherwise process personal data when you visit our website, contact us, submit an enquiry, or otherwise interact with us.

This Policy is intended to provide clear information about what data we collect, why we collect it, how it is used, and the rights that may be available to you under applicable data protection laws.

1. Who We Are

Steinwerk Industrial Ltd. is the controller of personal data collected through this website unless stated otherwise. This means we are responsible for deciding how your personal data is used and protected.

If you have any questions about this Privacy Policy or about how we handle personal data, you can contact us using the details provided at the end of this page.

2. Scope of This Policy

This Privacy Policy applies to personal data collected through our website, contact forms, quote requests, direct communications, and other interactions related to our products, services, and business operations.

It does not apply to third-party websites, platforms, or services that may be linked from our website and operate under their own privacy policies.

3. The Personal Data We May Collect

Depending on how you interact with us, we may collect and process the following categories of personal data:

Identity and contact information

Such as your name, company name, job title, email address, telephone number, country, and other business contact details.

Enquiry and commercial information

Such as the contents of your message, product interests, quote requests, technical requirements, purchasing-related information, and records of communications with us.

Website usage data

Such as IP address, browser type, device information, pages visited, referring website, dates and times of access, and other website interaction data collected through cookies or similar technologies.

Marketing and preferences data

Such as your communication preferences and whether you have opted in to receive updates or marketing communications from us.

4. How We Collect Personal Data

We may collect personal data directly from you when you contact us, submit a form, request a quotation, communicate with us by email or telephone, or otherwise provide information to us.

We may also collect certain information automatically when you use our website, including through cookies and analytics technologies.

In some cases, we may receive personal data from business partners, service providers, marketing platforms, analytics providers, or other third parties where permitted by law.

5. How We Use Personal Data

We use personal data only where we have a legitimate business reason or another valid legal basis to do so. Depending on the context, we may use personal data for the following purposes:

To respond to enquiries

To review and respond to contact requests, quotation requests, product enquiries, and other communications.

To support business relationships

To communicate with customers, prospective customers, suppliers, logistics partners, and other business contacts in connection with our operations.

To operate and improve our website

To understand website usage, maintain performance, improve content, enhance user experience, and support website functionality.

To send business communications

To provide updates, product information, company news, or marketing communications where you have requested them or where otherwise permitted by law.

To manage compliance and security

To protect our business, website, users, systems, and records; to detect misuse; and to comply with legal, regulatory, accounting, or reporting obligations.

6. Legal Bases for Processing

Where applicable under UK GDPR or other similar laws, we process personal data on one or more of the following legal bases:

• Performance of a contract where processing is necessary to take steps at your request or perform a contract with you.

• Legitimate interests where processing is necessary for our legitimate business interests and those interests are not overridden by your rights and freedoms.

• Consent where you have given consent, such as for certain cookies or marketing communications.

• Legal obligation where processing is necessary to comply with applicable law or regulatory requirements.

7. How We Share Personal Data

We do not sell personal data. We may share personal data where necessary and appropriate with:

• service providers who support our website, hosting, analytics, communications, IT, marketing, administration, or business operations;

• professional advisers such as lawyers, accountants, auditors, insurers, and compliance advisers;

• business partners or suppliers where necessary to respond to enquiries or support legitimate commercial activity;

• authorities or regulators where required by law, court order, or legal process;

• successors or counterparties in connection with a business sale, merger, restructuring, or similar corporate transaction.

8. International Transfers

Because we operate internationally and may work with service providers or business partners in multiple jurisdictions, personal data may be processed outside your country of residence.

Where required by law, we will take appropriate steps to ensure that personal data transferred internationally is protected by suitable safeguards.

9. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including to respond to enquiries, manage business relationships, maintain records, comply with legal obligations, resolve disputes, and enforce our agreements.

Retention periods may vary depending on the nature of the data, the context in which it was collected, and any applicable legal or regulatory requirements.

10. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support site functionality, remember preferences, understand website usage, improve performance, and help us deliver relevant communications.

Some cookies may be necessary for the website to function properly, while others may be used for analytics, functionality, or marketing purposes where permitted.

For more detailed information about how we use cookies and how to manage your preferences, please see our Cookie Policy.

11. Your Rights

Depending on your location and applicable law, you may have rights in relation to your personal data, including the right to:

• request access to the personal data we hold about you;

• request correction of inaccurate or incomplete personal data;

• request deletion of personal data in certain circumstances;

• request restriction of processing in certain circumstances;

• object to certain types of processing;

• withdraw consent where processing is based on consent;

• request data portability where applicable;

• lodge a complaint with a relevant data protection authority.

12. Marketing Communications

Where permitted by law, we may send you business updates, product information, or other marketing communications that may be relevant to your professional interests.

You can opt out of marketing communications at any time by using the unsubscribe option in the communication or by contacting us directly.

13. Data Security

We take reasonable technical and organizational measures designed to protect personal data against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

However, no website, system, or method of electronic transmission or storage can be guaranteed to be completely secure.

14. Third-Party Links

Our website may contain links to third-party websites or services for your convenience or reference. We are not responsible for the privacy practices, content, or security of those third-party websites or services.

We encourage you to review the privacy policies of any third-party websites you visit.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law, regulation, technology, our business, or our data practices.

Any updated version will be published on this page together with its effective date.

16. Contact Us

If you have any questions about this Privacy Policy or about how your personal data is handled, please contact us through our Contact page.